News & UpdatesPaul Adams9 June 2026
Paul Adams
Chief Product Officer, Intercom
News & UpdatesPaul Adams10 October 2024Meet Fin 2: Watch the launch of our next-generation AI Agent
Customer ServicePaul Adams10 April 2024There’s no going back – the new era of AI-first Customer Service has arrived
Customer ServicePaul Adams21 March 2023How AI will change the nature of customer service work
Product & DesignPaul Adams21 April 2021Thoughts on innovation
Customer ServicePaul Adams23 June 2020Customer Support is being turned upside down. Here’s what you need to do about it.
Product & DesignPaul Adams10 June 2020Product Judgment: How some people can repeatedly create product success
Product & DesignPaul Adams5 September 2019Intercom on Product: Rise of the “keyboard-first” generation
Product & DesignPaul Adams25 February 2019Paul Adams on avoiding over-corrections and finding balance when problem-solving
Product & DesignPaul Adams17 January 2019Avoid the pendulum swing when fixing problems
Product & DesignPaul Adams8 October 2018The end of navel gazing
News & UpdatesPaul AdamsWilliam Holden10 August 2018Build your own chatbots with Custom Bots
- News & UpdatesPaul Adams8 August 2018
Announcing Custom Bots, the chatbots that drive business growth
News & UpdatesPaul Adams24 April 2018A new dawn for the business messenger
Product & DesignPaul Adams14 February 2018What makes Intercom different for Product people
News & UpdatesPaul Adams23 January 2018Please apply
News & UpdatesPaul Adams21 November 2017The future of our Operator bot is in London
Product & DesignPaul Adams8 May 2017Great PMs don't spend their time on solutions
Product & DesignPaul Adams13 January 2017To perform at your best, focus on goals not tasks
Product & DesignPaul Adams20 December 2016Launch mode vs iterate mode