Latest posts by Paul Adams

Product & Design 6 min read

Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.

Product & Design 28 min watch

I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.

Product & Design 25 min read

Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.