Reporting
Go deeper with intuitive reporting and AI insights
Monitor, analyze, and optimize your entire support operation with AI insights, customizable reports, real-time performance metrics, and actionable CSAT.
Instantly pinpoint how to improve support quality and performance
01
Move faster with templates
Make data-driven decisions faster with 12 pre-built reports, expertly curated to cover all of your support use cases.02
Make every report your own
Configure custom reports with chart visualizations that help you spot trends to boost CSAT and performance.03
Deeper, actionable insights
Drill deeper into metrics, refine data views with advanced filters, and compare time periods to discover new trends.Reporting templates
Get insights faster with ready-made reports
Report builder
Make every report your own with deep customization
Data exploration
See the details behind the data
Additional features
Easily organize, export, and control access to all your data
Export data with easeEffortlessly export your data with one-click CSV downloads or use bulk API access to connect with your data warehouse and visualization tools.
Control accessUse customizable access levels, from full editing to view-only, for flexible, secure data management.
Stay organizedKeep your reports organized with customizable folders and quickly access your key insights by favoriting important reports.
Spot gaps and refine your support with smarter reporting
Being able to leverage Intercom and its reporting features to see where we need to plug some holes in our support experience will be paramount for allowing our users to continue to self-serve at such a high rate—and for us to be able to scale our support in the future.
Being able to leverage Intercom and its reporting features to see where we need to plug some holes in our support experience will be paramount for allowing our users to continue to self-serve at such a high rate—and for us to be able to scale our support in the future.
