How have your customers responded to this new human+AI support experience?
Our efforts have not gone unnoticed by our clients. Our customers consistently commend Frends for its exceptional accessibility, ease of use, and responsive support team, reflecting the positive impact of our support services on our customers' experiences.
Based on our bigger customer product survey, our customer service typically exceeds the expectations of most of our customers, falling into the upper tier of satisfaction or quality by earning 4.2 on a scale from 1-5.
This feedback shows the significant positive impact that Intercom's solutions and our teams have had on enhancing the customer experience, and validates our investment in AI as a cornerstone for future-oriented customer support.
Frends has firmly established itself as a leading solution in the iPaaS market, with a strong customer focus reflected through immediate support assistance and personalized interactions. In an industry where reaching out for support can often feel daunting, Frends makes a real difference by ensuring each customer experience is impactful and tailored to their unique needs.