The complete automated and human customer service solution

Our company

Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.

That's why we're here. Customer service and support teams at more than 25,000 businesses use Intercom's complete customer service solution every day to drive faster growth through better relationships.

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25k+
paying customers
2011
Founded
8x
Forbes Cloud 100 Honoree

San Francisco
55 2nd Street, 4th Floor,
San Francisco, CA 94105
London
9th Floor, The Warehouse, 211 Old St, London EC1V 9NR, United Kingdom
Chicago
1330 W. Fulton Market, Suite 750,
Chicago, IL 60607
Dublin
124 St Stephen's Green, Dublin 2, D02 C628
Sydney
285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor
Sydney

Press Highlights

Restarting the start-up: Why Eoghan McCabe returned to lead Intercom
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The 6 next big things in enterprise technology
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Intercom’s AI Evolution
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Cutting through the noise to get to the reality of customer service AI
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Eoghan McCabe, CEO and Chairman of the Board

Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.

Read Eoghan's full bio

Des Traynor, Chief Strategy Officer & Co-founder

Des leads R&D, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.

Read Des's full bio

Paul Adams, Chief Product Officer

Paul is Intercom’s Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He previously held leadership, product and design roles at Facebook, Google and Dyson.

Read Paul's full bio

Archana Agrawal, President

Archana leads Intercom’s go-to-market teams, including Sales, Marketing, Success, and Support. She previously held marketing leadership roles at Airtable and Atlassian, most recently as CMO at Airtable.

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Lauren Cullen, Global VP of People

Lauren is the Global VP of People at Intercom, leading the People Operations, Total Rewards, People Programs, Business Partners, Recruitment, and Real Estate and Workplace teams. She previously held HR roles at Twitter and Google.

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Darragh Curran, Chief Technology Officer

Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.

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Dan Griggs, Chief Financial Officer

Dan leads Intercom’s Finance, Accounting, Business Ops, and Analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.

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Ciaran Lee, Chief Engineer and Co-founder

Ciaran served as CTO from founding in 2011 until 2021, when he left to pursue other interests. He returned in 2023 as Chief Engineer.

Read Ciaran's full bio

Eoghan McCabe, Chairman

Eoghan is CEO, co-founder and Chairman of the Board at Intercom. Before Intercom he founded Contrast, a software design consultancy, and Exceptional, a developer tool company acquired by Rackspace.

Read Eoghan's full bio

Des Traynor

Des co-founded Intercom and leads the R&D team, including Product, Engineering, and Design. Previously, he co-founded Exceptional, and was a UX designer for web apps.