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Phone Pricing

Modern phone support with affordable numbers and per-minute pricing

Available on all Intercom pricing plans—get started by purchasing a new number or porting over an existing one.
Inbound calls
Inbound phone calls are received through the browser and charged per minute rate.
Phone number country
 
 
Phone number

$1

Per month
Inbound calls

$0.0120

Per minute
Recordings & transcripts

$0.0035

Per minute
Outbound calls
Outbound calls are charged based on the end user location.
Outbound call end-user country
Outbound calls from

$0.0220

Per minute
Recordings & transcripts

$0.0035

Per minute
End user locationOutbound call Per minute
United States & Canada$0.0220
United States & Canada - Toll-Free$0.0220
United States - Alaska$0.1160
United States - Hawaii$0.0220
Messenger calls
Messenger calls can include voice, video, and screen sharing.
Messenger calls

$0.0300

Per minute
Recordings & transcripts

$0.0300

Per minute
Phone FAQs
  • Phone number prices depend on the region and type of the phone number (local, toll free or mobile). For example, local and Toll Free US numbers have different prices.

    You can see all countries we support and their associated prices using the drop-downs above. 

    Phone number prices will be billed every month the phone number is active. All prices are exclusive of applicable taxes.

  • Phone call minute prices vary based on the call direction (inbound, outbound), region and phone number type (local, toll free or mobile). 

    You can see all countries we support and their associated prices using the drop-downs above.

    Billing will be rounded off to the next minute. For example, if a call lasts 2min 35sec it will be billed for 3 minutes. All prices are exclusive of applicable taxes

  • Minutes are calculated from the start of the call until the call has ended. This includes the time customers calling your business spend in the IVR, wait queues and on-hold.

    You can see a breakdown of your individual call usage and costs in the Billing -> Subscription page in the product.

  • Yes! You can trial Intercom Phone free for 14 days. You can use up to $10 during this time period.

    If you continue to use Intercom Phone after your trial period ends, you will be billed for your usage at the rates listed above. 

    If you do not wish to continue using Phone, make sure to delete all phone numbers from your workspace.