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Drive Conversational Experiences For A Future‑Ready Customer Support Strategy

Forrester studied how customer support has changed. See why conversational support is now the expectation.

Drive Conversational Experiences For A Future-Ready Customer Support Strategy
Drive Conversational Experiences For A Future-Ready Customer Support Strategy
Drive Conversational Experiences For A Future-Ready Customer Support Strategy

In this study, you'll discover:


  • Why messenger-based support is here to stay

  • How customer support expectations are changing fast

  • What competitive benefits businesses are seeing with conversational support



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Customer story
How Living Spaces uses Intercom
When shopping online, customers expect the same personal experience they’re used to receiving in stores. In order to meet – and exceed – these growing expectations, the Living Spaces team uses Intercom across their marketing, sales, and support.
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