Supercharge Your E-commerce Support Tech Stack

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Today’s uptick in online shopping means more pressure on support teams than ever before. So how do you stay competitive? With conversational support and a connected tech stack, that’s how.

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AI is radically changing customer service. Here are the five biggest trends emerging this year—and how to capitalize on the immense opportunity ahead.

[Spotlight List Item] Customer Service Trends 2024

The Intercom Customer Service Trends Report 2024

How should support leaders adapt their core metrics to get a true measure of success in this new era of AI?

How Customer Service Metrics Are Evolving in the Age of AI

How can you make sure you choose the right AI bot for your support needs? This checklist covers the key questions to ask, spanning nine major areas.

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The AI Chatbot Buyer’s Checklist

Check out our latest report and webinar series to learn the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations.

[Spotlight list item - Resources] State of AI in CS 2023

The State of AI in Customer Service 2023

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Supercharge Your E‑commerce Support Tech Stack

When it comes to support, messaging is now the e-commerce industry’s #2 most-used channel. Giving your team better tools to support your customers within the Messenger sets everyone up for success. We’ll show you the best ways to support your customers (and your team) through it all.

You’ll discover:

Statistics source: Drive Conversational Experiences For A Future-Ready Customer Support Strategy, a commissioned study conducted by Forrester Consulting, April 2021