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Conversational Support Funnel

The Proactive Support layer: help—before it's needed

Create an unmatched customer experience by proactively solving issues before they ever become issues—with Outbound Messages, Product Tours, and more.
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The Proactive Support layer: help—before it's needed

Hands-free proactive support

Intercom for Marketing & Sales teams
Add apps for a bigger picture

Add apps for a bigger picture

Alert customers to important issues by adding apps like Statuspage and Featured Content to your Business Messenger.

Get ahead of issues, automatically

Get ahead of issues, automatically

Trigger targeted messages to help customers when unexpected events occur, or use Product Tours to onboard new users to your product.

Make things easy with templates

Make things easy with templates

Create a delightful customer experience in no time with ready-to-go templates for onboarding, announcements, permissions prompting, and more.

Anticipate issues with powerful data

Anticipate issues with powerful data

Make sure customers are getting just the right kind of support with the help of custom behavioral and event data.

Add apps for a bigger picture

Add apps for a bigger picture

Alert customers to important issues by adding apps like Statuspage and Featured Content to your Business Messenger.

Get ahead of issues, automatically

Get ahead of issues, automatically

Trigger targeted messages to help customers when unexpected events occur, or use Product Tours to onboard new users to your product.

“Since we started using Intercom to onboard users and send success messages, we’ve seen our customer churn rate drop by 5 percentage points.”

Nick Sayers, VP of Customer Success

How Intercom can help with proactive support

Outbound Messages

Use targeted messages to suggest quick tips or keep customers informed about scheduled outages.

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Product Tours

Take customers on an interactive tour of your product, point out what's new, and guide them through known pain points.

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Mobile Carousels

Connect with mobile users at every touchpoint, and resolve common questions right in your app—before they ever reach your team.

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Get inspired with the Conversational Support Funnel Starter Kit

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

Conversational Support Funnel Starter Kit

Learn how to combine human, self-serve, and proactive support to get ahead of known problems, automatically answer repetitive queries, and quickly resolve complex issues.

You'll get:

A powerful framework to automatically resolve simple issues, freeing you up for complex ones

An interactive worksheet to provide fast, personal support

Proven tips to improve customer relationships and team morale