MONY Group
Customer stories
Success stories from companies like yours
Filter to find the most relevant examples from over 100 companies around the world.
Anthropic
Lightspeed
Amazon
Polymarket
Anthropic
Lightspeed
Amazon
Polymarket
Zapiet
Nuuly
Tines
Perplexity
Zapiet
Nuuly
Tines
Perplexity
Medallia
monday.com
Clay
Lovable
Medallia
monday.com
Clay
Lovable
Atlassian
Coda
Consensys
Atlassian
Coda
Consensys
21 Customer Stories
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Lightspeed CommerceSwyftxFundrise ![mony-group-lee-burkhill]()
![Angelo Livanos, Senior Director, Global Support - Lightspeed]()
We spoke with Lightspeed Commerce about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.
Read full case studyFacing a surge in customer inquiries, Swyftx needed a smarter, more scalable support solution. With Fin AI Agent, they now resolve 49% of chats automatically, saving 40+ hours per week for their team to focus on more complex issues that need a human touch.
Read full case studyWe spoke with Fundrise about the challenges of supporting a growing customer base without the right technology, and striking the right balance between personal, human support and AI-powered efficiency.
Read full case studyEleos"Intercom's AI bot, Fin, is one of the best solutions I have ever come across."
All-in-one spend management platform Spendesk uses Intercom across support, sales, and marketing to provide their customers with the help they need to efficiently manage their finances.
Read full case studyLeading "buy now, pay later" company Zip uses Intercom to power support in-context and create engaging experiences. Thanks to Intercom's bots and automation, the team is resolving a third of all inbound conversations automatically and has saved $500k.
Read full case studyPayShepherd found it challenging to support its fast-growing customer base using Jira Service Management. Determined to find a solution that was cost-effective and wouldn’t compromise the customer experience, the team turned to Intercom.
Read full case studySharesies"We started using Fin AI Agent over email as soon as it was available and we love it! In the last 12 weeks, we've had an almost 70% resolution rate which is epic."
Lightspeed
We caught up with Fathom about how the team approaches customer support, the obstacles they’ve had to overcome, and the role Intercom plays in providing stand-out, award-winning support to their customers.
Read full case studyInter uses Intercom's automation features to manage rising support volumes with ease and boost efficiency across its business – all while delighting customers with speedy support.
Read full case studyCrypto trading platform 3Commas needed to consolidate communications into a single platform that enabled multilingual support and engagement for its growing customer base – which is what brought the team to Intercom.
Read full case studySharesiesShine"Using a combination of Fin AI Agent, help centre and proactive support features, our customers are able to self-serve up to 90% of their queries, leaving our team to focus on the more complex cases."
Banking and finance management system Shine chose Intercom's Support and Engage solutions to create a unified customer journey for its 100,000+ customers and enable business growth.
Read full case studyMONY GroupOctober"With Intercom's AI-first customer service platform, we're now able to provide personalized support at scale, and at a faster pace across all our support channels. We can also anticipate and address customer needs before they even reach out."
October leverages Intercom's customer communications platform to power both its support and marketing messaging in a single platform. Now, the team is empowered to create highly personalized, delightful experiences for its customers.
Read full case studyInter"Intercom has helped us massively as we’ve scaled. Our customer contacts very quickly grew to 60,000 per day, and Intercom has handled that evolution very well."
Lightspeed"We're seeing conversations that leverage Fin AI Copilot have a higher chance of closing on the first touch, rather than needing additional transfers, escalation, or assistance from other teams."
Sharesies"I've been part of a number of organizations and used many different platforms, but I can honestly say Intercom is the most intuitive. Additionally, the out-of-the-box reporting meets 90% of what I need, with just a bit of tuning."
Lightspeed"Fin AI Copilot has been especially beneficial for our newer team members who are still learning. I'm seeing newer members that join are ramping up in their skill and ability faster as they're able to leverage this additional source for help."
See what customers are sharing on socials
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Smartly.io
@smartlyio
Fin AI Agent has been huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation.
Barry P.
Director of Customer Success
AI-first support isn’t just a futuristic idea - it’s here now, making our service faster, MORE human, and more scalable than ever. If you don't get on board, you're gonna miss the train.
Danielle Constantine
Head of Experience, myHSA
"Game Changer for our Tech Service Team"
Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.
Eric B.
Director of Customer Accounts
Our Fin AI Agent from Intercom now handles more than 5K conversations a month and completely resolves 50% of them! 🤯 It is an integral part of our strategy to scale our support cost-effectively while continuing to deliver the best customer experience.
Mark Rummel
VP of CX, Givebutter
Thanks to Fin AI Agent and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!
Christian Osmundsen
Global Head of CX, Deliverect
"Fin is a Win"
We've been using Intercom and Fin, and it's been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle.
Rael D.
Head of Support
Using an AI support agent at RB2B has saved us $30k since April. “Is an AI agent worth it?” You bet your ass it is.
Robb Clarke
Head of Tech Ops, RB2B
With Intercom’s Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'
Chris Singh
Customer Success Mgr, SCSS
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Ben P.
Mid-Market (51-1000 emp.)
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Smartly.io
@smartlyio
Fin AI Agent has been huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation.
Barry P.
Director of Customer Success
AI-first support isn’t just a futuristic idea - it’s here now, making our service faster, MORE human, and more scalable than ever. If you don't get on board, you're gonna miss the train.
Danielle Constantine
Head of Experience, myHSA
"Game Changer for our Tech Service Team"
Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.
Eric B.
Director of Customer Accounts
Our Fin AI Agent from Intercom now handles more than 5K conversations a month and completely resolves 50% of them! 🤯 It is an integral part of our strategy to scale our support cost-effectively while continuing to deliver the best customer experience.
Mark Rummel
VP of CX, Givebutter
Thanks to Fin AI Agent and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We're really excited to see where the next 12 months will take us!
Christian Osmundsen
Global Head of CX, Deliverect
"Fin is a Win"
We've been using Intercom and Fin, and it's been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle.
Rael D.
Head of Support
Using an AI support agent at RB2B has saved us $30k since April. “Is an AI agent worth it?” You bet your ass it is.
Robb Clarke
Head of Tech Ops, RB2B
With Intercom’s Fin, it's $1 per positive interaction — so it's like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the 'Renaissance experience'
Chris Singh
Customer Success Mgr, SCSS
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Ben P.
Mid-Market (51-1000 emp.)
At Ninety, we've pushed Fin AI Agent resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.
Thomas Mains
Technical Writer, Ninety
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
accuRx
@accuRx
For our team, Intercom's FIN AI Copilot has changed everything. Our operations and communication quality have significantly improved as a result of our capacity to rapidly access knowledge, automate responses, and provide real-time customer support.
Lisa J.
Customer Success Manager
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
njooroge
@njooroge
Now enter Intercom — your sleek, smart, AI-powered wonder. It’s like having a personal assistant that’s available 24/7, knows your favourite coffee order, and can predict your next move before you even think it.
Richard Le Bas
Managing Director, SCSS
We've resolved one of our biggest challenges by employing Fin AI Agent to provide quick and accurate responses to all our clients, enhance client satisfaction and streamline our support process.
Onee Yekah
Product Manager, Omnicart
“Installing @intercom when you've tried a lesser platform is like hitting hyperdrive. Or maybe ludicrous speed.”
Markham Nolan
Co-founder of NOAN
"Best Support tool out there"
Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.
Kostas S.
Technical Support Manager
We’ve integrated Intercom’s groundbreaking AI tool, Fin, into our team—our version, Billie, has become an invaluable member of the support crew. She’s working 24/7, deflecting and resolving our most common inbound conversations!
Will Patterson
Head of CX, Boulevard
Intercom's Fin AI Copilot is the first highly useful AI feature I've used in SaaS. They nailed the LLM interactions with automated prompts, making our adoption of AI in customer success incredibly seamless.
Filip Mark
Chief of Staff, Passionfroot
At Jobber we've resolved over 5000 customer inquiries through Fin AI Agent helping us deliver quick, efficient solutions while letting customers get the help they need anytime.
Sarah King
Knowledge Base Mgr, Jobber
At Ninety, we've pushed Fin AI Agent resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.
Thomas Mains
Technical Writer, Ninety
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
accuRx
@accuRx
For our team, Intercom's FIN AI Copilot has changed everything. Our operations and communication quality have significantly improved as a result of our capacity to rapidly access knowledge, automate responses, and provide real-time customer support.
Lisa J.
Customer Success Manager
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
njooroge
@njooroge
Now enter Intercom — your sleek, smart, AI-powered wonder. It’s like having a personal assistant that’s available 24/7, knows your favourite coffee order, and can predict your next move before you even think it.
Richard Le Bas
Managing Director, SCSS
We've resolved one of our biggest challenges by employing Fin AI Agent to provide quick and accurate responses to all our clients, enhance client satisfaction and streamline our support process.
Onee Yekah
Product Manager, Omnicart
“Installing @intercom when you've tried a lesser platform is like hitting hyperdrive. Or maybe ludicrous speed.”
Markham Nolan
Co-founder of NOAN
"Best Support tool out there"
Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.
Kostas S.
Technical Support Manager
We’ve integrated Intercom’s groundbreaking AI tool, Fin, into our team—our version, Billie, has become an invaluable member of the support crew. She’s working 24/7, deflecting and resolving our most common inbound conversations!
Will Patterson
Head of CX, Boulevard
Intercom's Fin AI Copilot is the first highly useful AI feature I've used in SaaS. They nailed the LLM interactions with automated prompts, making our adoption of AI in customer success incredibly seamless.
Filip Mark
Chief of Staff, Passionfroot
At Jobber we've resolved over 5000 customer inquiries through Fin AI Agent helping us deliver quick, efficient solutions while letting customers get the help they need anytime.
Sarah King
Knowledge Base Mgr, Jobber