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Inbox

Maximize productivity with an AI-enhanced inbox

Work smarter and collaborate faster with a shared inbox designed for speed and efficiency.

Start a free trial

Intercom Inbox

Maximize productivity with an AI-enhanced inbox

Work smarter and collaborate faster with a shared inbox designed for speed and efficiency.

Start a free trial

Human empathy, AI efficiency
Fin AI in the inbox helps your team work faster and deliver more personalized support.
Fast, modern, and fully configurable
Optimize how you work with a flexible, easy-to-use interface designed for speed.
Your central hub for easier collaboration
Team inboxes connect your teams, channels, tickets, and data into one single workspace.

Fin AI Summarize
Understand conversation context instantly with Fin AI summaries that include the customer’s question and bulleted highlights.
Fin AI Compose
Adjust to your tone, translate, fix spelling, expand, or rephrase to personalize your replies with a single click.
Fin AI Autofill
Automatically populate ticket titles and descriptions when you create tickets from a conversation to save time on repetitive tasks.

Fully configurable
Customize your inbox with dark mode, layout options, and multilingual preferences.
Keyboard-first
With command+K, you can access your whole inbox with one, simple shortcut.
Powerful macros
Create saved replies and actions – like assign or close a conversation – and apply with one click.

Everything you need to deliver more personalized support – all in one place

Tickets

Tickets that continue the conversation

Explore tickets

Customer tickets
Move seamlessly between conversations and tickets and share real-time customer updates.
Back-office tickets
Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
Tracker tickets
Easily share updates and resolve issues impacting multiple customers with a single ticket.

Explore tickets

Data & Integrations

Fully integrated customer context

Easily accessible customer data
Expand the right hand side bar for rich customer data and context that’s easily customizable.
Apps & integrations
Connect pre-built integrations – like Slack, Jira, and Salesforce – to access vital info without leaving Intercom.

Reporting

Optimize your team’s performance in real time

Manager views
View all the conversations your teammates are having with an inbox view tailored to your team goals.
Real-time dashboard
Monitor current support volume, team capacity, and key KPIs so you can allocate resources fast, and effectively.
Reporting
Track, manage, and improve your team’s performance with our easy-to-use reports.

Workload management
Create team assignment methods and prioritization rules to ensure conversations are assigned to the most relevant teammate.
SLAs
Set SLA targets to prioritize urgent conversations, provide VIP support, and track your team’s performance.
Workflows
Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.

“The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”
Pelle Blarke
Customer Support Lead
at Wolt
“Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”
Shak Hossain
Head of Support
at Pantheon