See what customers are sharing on socials
"Intercom offer is growing as you scale"
We have a great relationship with their customer success team. They listen, they deliver, they help us to get the best out of their app. The app is very modular and helps us to scale our support.
Marc-Olivier M
Sr. Director of Customer and Support Operations
"Intercom is great!"
Intercom is a great, user-friendly platform for customer support, lead generation, marketing automation, product marketing, and customer announcements.
Lovely F
Lead Generation Specialist
Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Director of Managed Services, TrueCommerce
Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.
Jonas V.
Enterprise (>1000 emp.)
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Smartly.io
@smartlyio
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
Drew Adler
Auto, 51-200 emp.
Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.
Kennen Warmack
VP, Global Customer Support, Medallia
"The most important tool for my job - I can't do without Intercom!"
The chat functionality both for support and lead generation should be an essential tool for any tech company.
Elisa C
Customer Success Manager
"All in one place with a user friendly experience"
Instead of managing my marketing emails in one place, user surveys in another, and feature announcements in another, I can do it all with Intercom, and that right there, is a real lifesaver.
Monalisa N
Customer Success Specialist
"Intercom offer is growing as you scale"
We have a great relationship with their customer success team. They listen, they deliver, they help us to get the best out of their app. The app is very modular and helps us to scale our support.
Marc-Olivier M
Sr. Director of Customer and Support Operations
"Intercom is great!"
Intercom is a great, user-friendly platform for customer support, lead generation, marketing automation, product marketing, and customer announcements.
Lovely F
Lead Generation Specialist
Self-service and proactive support have helped us to reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Director of Managed Services, TrueCommerce
Intercom has brought an efficient customer support service no matter how many requests our team may had allowing us to solve many issues of each client in a personalized way through out different options of communication channels.
Jonas V.
Enterprise (>1000 emp.)
We know, it can be a challenge to scale customer support. Our answer? @Intercom – who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.
Smartly.io
@smartlyio
Without Intercom, we would not be able to support our customers in real-time with the efficiency that we do now. The integration with our app makes the process seamless for our customers.
Drew Adler
Auto, 51-200 emp.
Intercom has unleashed the power of conversational support across Medallia's growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.
Kennen Warmack
VP, Global Customer Support, Medallia
"The most important tool for my job - I can't do without Intercom!"
The chat functionality both for support and lead generation should be an essential tool for any tech company.
Elisa C
Customer Success Manager
"All in one place with a user friendly experience"
Instead of managing my marketing emails in one place, user surveys in another, and feature announcements in another, I can do it all with Intercom, and that right there, is a real lifesaver.
Monalisa N
Customer Success Specialist
"Fantastic tool to support and engage our customers!"
Connecting and engaging with customers from pre-sale, onboarding, to ongoing relationships. It has allowed us to automate workflows through the use of automation tools and their outbound "Series" feature.
Westley H
Solutions Architect
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Ben P.
Mid-Market (51-1000 emp.)
Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.
Gabriel Madureira
VP of GTM Operations, MongoDB
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
accuRx
@accuRx
Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.
Jennifer Stevens
Support Specialist, Mentimeter
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.
Yvonne Chen
VP of Marketing, Udemy for Business
The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.
Alex C.
Enterprise (>1000 emp.)
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
njooroge
@njooroge
Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.
Darius Grigorjevas
Head of Customer Service, Hostinger
"Fantastic tool to support and engage our customers!"
Connecting and engaging with customers from pre-sale, onboarding, to ongoing relationships. It has allowed us to automate workflows through the use of automation tools and their outbound "Series" feature.
Westley H
Solutions Architect
We are able to provide 24/7 chat support within minutes of our users running into an issue. Because of this we are able to build more meaningful relationships with our users.
Ben P.
Mid-Market (51-1000 emp.)
Resolution Bot has been a tremendous help to our team and is saving our customers 3600 hours per month with its instant answers.
Gabriel Madureira
VP of GTM Operations, MongoDB
@intercom [...] Would massively recommend Intercom as a support product - great UX for both sides, and very powerful.
accuRx
@accuRx
Resolution Bot has been a huge help in scaling our support and providing our customers with fast answers. It's resolving 50% of frequently-asked questions automatically.
Jennifer Stevens
Support Specialist, Mentimeter
With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.
Yvonne Chen
VP of Marketing, Udemy for Business
The ability to see the entire teams workflow and collaborate behind the scenes creates a better experience for the user and the team.
Alex C.
Enterprise (>1000 emp.)
It's almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended. 😀
njooroge
@njooroge
Since switching to Intercom, our customer satisfaction score has risen from 83% to 95% and we've reduced our first response time from 2 hours to under 2 minutes.
Darius Grigorjevas
Head of Customer Service, Hostinger