Resources

Latest

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  The Intercom Customer Service Trends Report 2024

  AI is radically changing customer service. Here are the five biggest trends emerging this year—and how to capitalize on the immense opportunity ahead.

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  How Customer Service Metrics Are Evolving in the Age of AI

  How should support leaders adapt their core metrics to get a true measure of success in this new era of AI?

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  The AI Chatbot Buyer’s Checklist

  How can you make sure you choose the right AI bot for your support needs? This checklist covers the key questions to ask, spanning nine major areas.

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  The State of AI in Customer Service 2023

  Check out our latest report and webinar series to learn the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations.

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  Check out our latest Webinars

  Join Intercom experts for industry insights and best practice advice. Live and on-demand.

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