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Careers at Intercom

Be a part of something great

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A little bit about our company

  • Intercom is the next generation customer service platform, built for an AI-first world. Intercom lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. It is the only complete AI-first customer service platform that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 500 million messages per month and enable interactions with over 600 million monthly active end users

    The company was founded in 2011 and is backed by leading venture capitalists, including Bessemer Venture Partners, Kleiner Perkins and Social Capital.

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    Values

    We live by our 7 Values

    Customer Obsessed

    Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too.

    ,

    Success First

    Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture.

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    Incredibly high standards

    We aspire to true greatness. We demand the very best of ourselves, and of those we work with. We aim for very-best-in-class work with everything we do.

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    Open Mindedness

    We want independent thinkers. We will question the status quo in order to eliminate blind spots and increase our freedom to maneuver and innovate.

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    Resilience

    We will exhibit great maturity and rise above tension that disrupts our work and distracts us from our goals. We will show a high degree of adaptability and hunger for change.

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    Impatience

    52 weeks is not a long amount of time. We need everything done today, this week, this month. We move fast via hard work and smart work.

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    Positive and optimistic

    Negativity and pessimism make all things harder. The opposite is how you achieve very hard things. We need people who are on board with and bullish about our new plan.

    ,

    Customer Obsessed

    Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too.

    ,

    Success First

    Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture.

    ,
    Culture

    What it’s like to work at Intercom

    Hear from our CEO, Eoghan McCabe, on what it’s like to work here and why this is the best time to join.

    Company

    Get to know your
    (future) team

    1. Engineering

      We build tools that make it simple for customers and businesses to connect.

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    2. Research, Analytics, and Data Science

      We work to better understand our customers—and their customers.

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    3. Sales

      We're friendly and collaborative. We obsess over our customers' success.

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    4. Product Management

      Product is at the heart of everything we do. We’ve built a business, a brand, and a reputation around it.

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    5. Product Design

      We make sure that connecting with customers is a simple, intuitive experience.

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    6. People

      We recruit the world’s best employees—and make sure they love their experience here.

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    7. Customer Support

      We’re the support team at a company that’s revolutionizing customer support.

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    8. Finance, Legal & Operations

      We're a multidisciplinary group helping Intercom scale to meet our ambitions.

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    9. Marketing

      We focus on building brand awareness and generating demand from our customers.

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    Where we're located
    Where we're located
    (We’re growing fast!)

    • San Francisco

      The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People.

    • Dublin

      Where it all began, and still our largest office—home to R&D, Sales, Marketing, and People teams.

    • London

      Home base for a number of our R&D teams.

    • Sydney

      Helping us grow our global presence with dedicated Sales and Customer Support teams.

    • Chicago

      Where our Customer Support and Sales teams work their magic.

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  • Per the Irish Gender Pay Gap Information Act 2021, we report annually on gender pay figures for employees based in Ireland. You can view our 2022 report here and our 2023 report here.